{"id":80348,"date":"2024-10-31T14:31:38","date_gmt":"2024-10-31T13:31:38","guid":{"rendered":"https:\/\/devepg.bfoundlabs.com\/service\/faq\/"},"modified":"2025-07-10T13:03:12","modified_gmt":"2025-07-10T11:03:12","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/epg.com\/es\/clientes\/asistencia-tecnica\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"80348\" class=\"elementor elementor-80348 elementor-13252\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9a0d0 e-con-full e-flex e-con e-parent\" data-id=\"ed9a0d0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-fe69d49 e-con-full epgcontainer e-flex e-con e-child\" data-id=\"fe69d49\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-05b0cb2 e-con-full e-flex e-con e-child\" data-id=\"05b0cb2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba27c28 elementor-widget elementor-widget-heading\" data-id=\"ba27c28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eda5fb4 e-con-full epgcontainer elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"eda5fb4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9006d16 e-con-full e-flex e-con e-child\" data-id=\"9006d16\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c76163 elementor-widget elementor-widget-jet-breadcrumbs\" data-id=\"9c76163\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jet-breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-jet-breadcrumbs jet-blocks\">\n\t\t<div class=\"jet-breadcrumbs\">\n\t\t<div class=\"jet-breadcrumbs__content\">\n\t\t<div class=\"jet-breadcrumbs__wrap\"><div class=\"jet-breadcrumbs__item\"><a href=\"https:\/\/epg.com\/es\/\" class=\"jet-breadcrumbs__item-link is-home\" rel=\"home\" title=\"Homepage\">Homepage<\/a><\/div>\n\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-683e506 e-con-full epgcontainer e-flex e-con e-child\" data-id=\"683e506\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7fbf0b3 e-con-full e-flex e-con e-child\" data-id=\"7fbf0b3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0041882 elementor-widget elementor-widget-heading\" data-id=\"0041882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Le ayudamos encantados.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-300b8e9 elementor-widget elementor-widget-text-editor\" data-id=\"300b8e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"row\"><div class=\"col-lg-8 col-lg-push-2\"><div class=\"row\"><div class=\"col-lg-8 col-lg-push-2\"><p>\u00bfTiene alguna pregunta? Estaremos encantados de responder. No dude en ponerse en contacto con nosotros si tiene alguna duda m\u00e1s. Estamos siempre a su disposici\u00f3n.<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-792deee e-con-full epgcontainer e-flex e-con e-child\" data-id=\"792deee\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-56d7aac e-con-full e-flex e-con e-child\" data-id=\"56d7aac\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33bec83 elementor-widget elementor-widget-heading\" data-id=\"33bec83\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas sobre asistencia t\u00e9cnica para software.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6be59b5 e-con-full e-flex e-con e-child\" data-id=\"6be59b5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-862d1a1 e-con-full e-flex e-con e-child\" data-id=\"862d1a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9df330e elementor-widget elementor-widget-n-accordion\" data-id=\"9df330e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1650\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfEst\u00e1 disponible una l\u00ednea de asistencia 24\/7? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-38679c4 e-con-full e-flex e-con e-child\" data-id=\"38679c4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7562aba elementor-widget elementor-widget-text-editor\" data-id=\"7562aba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. En caso necesario, estaremos encantados de dise\u00f1ar un paquete de asistencia t\u00e9cnica individualizada a la medida exacta de sus requisitos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuede probarse con antelaci\u00f3n el paquete de software EPG ONE\u2122? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-3e7db4e e-con-full e-flex e-con e-child\" data-id=\"3e7db4e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abcd4dc elementor-widget elementor-widget-text-editor\" data-id=\"abcd4dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Estaremos encantados de poner a su disposici\u00f3n un entorno de prueba. De este modo, podr\u00e1 constatar ya antes de la implementaci\u00f3n que LFS es justo la soluci\u00f3n que necesita. Solo tiene que ponerse en contacto con nosotros.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfExisten tambi\u00e9n soluciones de alquiler? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-50343d8 e-con-full e-flex e-con e-child\" data-id=\"50343d8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab99bc elementor-widget elementor-widget-text-editor\" data-id=\"1ab99bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A trav\u00e9s de nuestra filial Ehrhardt + Partner Xtended (EPX) ofrecemos la posibilidad de alquilar LFS as\u00ed como una soluci\u00f3n de hosting en la nube.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1653\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1653\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfQu\u00e9 ventajas ofrece LFS comparado con otros sistemas de gesti\u00f3n de almacenes? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-897c90d e-con-full e-flex e-con e-child\" data-id=\"897c90d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e207f7b elementor-widget elementor-widget-text-editor\" data-id=\"e207f7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>LFS es un sistema de gesti\u00f3n de almacenes basado en la conexi\u00f3n inteligente y que permite la gesti\u00f3n activa de todos los movimientos que se producen en las unidades del almac\u00e9n tanto manual como autom\u00e1tico. Ofrece m\u00e1xima transparencia, flexibilidad y seguridad. Adem\u00e1s, no depende de plataformas o bases de datos concretas, su estructura es modular y es ampliable de forma espec\u00edfica para cualquier sector. Todo esto lo diferencia de cualquier otro sistema convencional de gesti\u00f3n de almacenes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1654\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1654\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA qui\u00e9n puedo dirigirme si tengo preguntas sobre el paquete de software EPG ONE\u2122? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-da52e56 e-con-full e-flex e-con e-child\" data-id=\"da52e56\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da6f0dc elementor-widget elementor-widget-text-editor\" data-id=\"da6f0dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Bastar\u00e1 con utilizar nuestro formulario de contacto. A continuaci\u00f3n, se pondr\u00e1 en contacto con usted el experto pertinente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1655\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1655\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfNecesito disponer de varios servidores, por ejemplo, para el LFS y el controlador de flujos de material? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-13d89e2 e-con-full e-flex e-con e-child\" data-id=\"13d89e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f69c9e7 elementor-widget elementor-widget-text-editor\" data-id=\"f69c9e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El paquete de software EPG y controlador de flujos de material pueden estar instalados en el mismo servidor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1656\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1656\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfDebo contar con hardware de un \u00fanico fabricante si deseo conectarlo, por ejemplo, al controlar de flujos de material? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1656\" class=\"elementor-element elementor-element-57304b4 e-con-full e-flex e-con e-child\" data-id=\"57304b4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9053b85 elementor-widget elementor-widget-text-editor\" data-id=\"9053b85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El paquete de software EPG y el controlador de flujos de material son compatibles con productos de cualquier fabricante. De este modo le ofrecemos la posibilidad de conectar diversos componentes de hardware de diferentes proveedores al controlador de flujos de material.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1657\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1657\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfC\u00f3mo puedo formar a mi personal en el manejo del paquete de software EPG ONE\u2122? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1657\" class=\"elementor-element elementor-element-5184aa3 e-con-full e-flex e-con e-child\" data-id=\"5184aa3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7c421f elementor-widget elementor-widget-text-editor\" data-id=\"b7c421f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Nuestra amplia oferta formativa le ofrece la soluci\u00f3n que necesita para sus empleados. Estaremos encantados de ofrecerle un plan individualizado.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00bfEst\\u00e1 disponible una l\\u00ednea de asistencia 24\\\/7?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\\u00ed. En caso necesario, estaremos encantados de dise\\u00f1ar un paquete de asistencia t\\u00e9cnica individualizada a la medida exacta de sus requisitos.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfPuede probarse con antelaci\\u00f3n el paquete de software EPG ONE\\u2122?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Estaremos encantados de poner a su disposici\\u00f3n un entorno de prueba. De este modo, podr\\u00e1 constatar ya antes de la implementaci\\u00f3n que LFS es justo la soluci\\u00f3n que necesita. Solo tiene que ponerse en contacto con nosotros.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfExisten tambi\\u00e9n soluciones de alquiler?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A trav\\u00e9s de nuestra filial Ehrhardt + Partner Xtended (EPX) ofrecemos la posibilidad de alquilar LFS as\\u00ed como una soluci\\u00f3n de hosting en la nube.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfQu\\u00e9 ventajas ofrece LFS comparado con otros sistemas de gesti\\u00f3n de almacenes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"LFS es un sistema de gesti\\u00f3n de almacenes basado en la conexi\\u00f3n inteligente y que permite la gesti\\u00f3n activa de todos los movimientos que se producen en las unidades del almac\\u00e9n tanto manual como autom\\u00e1tico. Ofrece m\\u00e1xima transparencia, flexibilidad y seguridad. Adem\\u00e1s, no depende de plataformas o bases de datos concretas, su estructura es modular y es ampliable de forma espec\\u00edfica para cualquier sector. Todo esto lo diferencia de cualquier otro sistema convencional de gesti\\u00f3n de almacenes.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfA qui\\u00e9n puedo dirigirme si tengo preguntas sobre el paquete de software EPG ONE\\u2122?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Bastar\\u00e1 con utilizar nuestro formulario de contacto. A continuaci\\u00f3n, se pondr\\u00e1 en contacto con usted el experto pertinente.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfNecesito disponer de varios servidores, por ejemplo, para el LFS y el controlador de flujos de material?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El paquete de software EPG y controlador de flujos de material pueden estar instalados en el mismo servidor.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfDebo contar con hardware de un \\u00fanico fabricante si deseo conectarlo, por ejemplo, al controlar de flujos de material?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El paquete de software EPG y el controlador de flujos de material son compatibles con productos de cualquier fabricante. De este modo le ofrecemos la posibilidad de conectar diversos componentes de hardware de diferentes proveedores al controlador de flujos de material.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfC\\u00f3mo puedo formar a mi personal en el manejo del paquete de software EPG ONE\\u2122?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Nuestra amplia oferta formativa le ofrece la soluci\\u00f3n que necesita para sus empleados. Estaremos encantados de ofrecerle un plan individualizado.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d4ef6e1 e-con-full epgcontainer e-flex e-con e-child\" data-id=\"d4ef6e1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-51bc861 e-con-full e-flex e-con e-child\" data-id=\"51bc861\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45c2a38 elementor-widget elementor-widget-heading\" data-id=\"45c2a38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Preguntas sobre asistencia t\u00e9cnica para hardware<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59fc9a9 e-con-full e-flex e-con e-child\" data-id=\"59fc9a9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-5dd11c8 e-con-full e-flex e-con e-child\" data-id=\"5dd11c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b24a3f6 elementor-widget elementor-widget-n-accordion\" data-id=\"b24a3f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:300,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;all_collapsed&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1860\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1860\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA qui\u00e9n debo dirigirme si falla mi hardware? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1860\" class=\"elementor-element elementor-element-a9e9808 e-con-full e-flex e-con e-child\" data-id=\"a9e9808\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94286b1 elementor-widget elementor-widget-text-editor\" data-id=\"94286b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>El EPG cuenta con un centro certificado de reparaciones.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1861\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1861\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfPuedo utilizar el hardware del que ya dispongo en mi empresa tambi\u00e9n con LFS? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1861\" class=\"elementor-element elementor-element-244da03 e-con-full e-flex e-con e-child\" data-id=\"244da03\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c3ae8 elementor-widget elementor-widget-text-editor\" data-id=\"f2c3ae8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>S\u00ed. En el transcurso de nuestra auditor\u00eda de calidad examinaremos su hardware y le enviaremos un informe de verificaci\u00f3n.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1862\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1862\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> \u00bfA qui\u00e9n debo dirigirme para realizar preguntas sobre el hardware? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t<span class='e-closed'><i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1862\" class=\"elementor-element elementor-element-192b8b9 e-con-full e-flex e-con e-child\" data-id=\"192b8b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8a084 elementor-widget elementor-widget-text-editor\" data-id=\"ca8a084\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Cuando tenga preguntas sobre aspectos relacionados con el hardware de almac\u00e9n e infraestructura de TI, puede ponerse en contacto con el personal pertinente a trav\u00e9s de\u00a0\u00a0<a title=\"Opens internal link in current window\" href=\"mailto:support@ehrhardt-partner.com\"><span style=\"display:inline;unicode-bidi:bidi-override;direction:rtl;\" class=\"\">moc.rentrap-tdrahrhe<span style=\"display:none;\">obfsctd-45d607<\/span>&#64;troppus<\/span><\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00bfA qui\\u00e9n debo dirigirme si falla mi hardware?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"El EPG cuenta con un centro certificado de reparaciones.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfPuedo utilizar el hardware del que ya dispongo en mi empresa tambi\\u00e9n con LFS?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"S\\u00ed. En el transcurso de nuestra auditor\\u00eda de calidad examinaremos su hardware y le enviaremos un informe de verificaci\\u00f3n.\"}},{\"@type\":\"Question\",\"name\":\"\\u00bfA qui\\u00e9n debo dirigirme para realizar preguntas sobre el hardware?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cuando tenga preguntas sobre aspectos relacionados con el hardware de almac\\u00e9n e infraestructura de TI, puede ponerse en contacto con el personal pertinente a trav\\u00e9s de\\u00a0\\u00a0support@ehrhardt-partner.com.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Preguntas frecuentes Homepage Le ayudamos encantados. \u00bfTiene alguna pregunta? Estaremos encantados de responder. No dude en ponerse en contacto con nosotros si tiene alguna duda m\u00e1s. Estamos siempre a su disposici\u00f3n. Preguntas sobre asistencia t\u00e9cnica para software. \u00bfEst\u00e1 disponible una l\u00ednea de asistencia 24\/7? S\u00ed. En caso necesario, estaremos encantados de dise\u00f1ar un paquete de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":80118,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"Preguntas frecuentes | EPG ONE","_seopress_titles_desc":"Preguntas frecuentes | Descubre la flexibilidad y seguridad del sistema LFS. 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