Efficiency of Aviation Resource Planning increased by 20%

ABS Aviation Handling Services relies on EPG’s RMS

Ten locations, over 2,000 employees, more than 360,000 flights per year: aviation resource planning at ABS Aviation Handling Services is no easy task. The process is highly complex – but reliability, quality and safety must still be ensured at all times. That’s because, in the aviation industry, if one cog doesn’t mesh smoothly with another, it can bring all air traffic to a standstill. As a leading service provider for airlines in Germany, ABS offers a wide range of passenger and aircraft handling services – from ticketing and check-in, to lost and found, through to ramp supervision and boarding. By introducing of EPG AES™ Aviation Resource Management System (RMS), the company has found a software solution for ensuring that the right number of employees are in the right place at the right time. RMS also records all activities and ensures that they are properly billed. The automated solution has so far achieved efficiency gains of more than 20 percent.

Who is ABS?

ABS Aviation Handling Services GmbH is a leading German ground handling company headquartered in Hamburg. Established in 1951, ABS has evolved into one of Germany’s largest independent providers of passenger and aircraft handling services. The company operates at 14 German airports, including major hubs like Frankfurt, Munich, Düsseldorf, and Hamburg, serving over 130 airlines.

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Key facts at a glance

The results

Challenge

Handling of highly complex personnel planning in all areas of an airport

Little flexibility to meet changing requirements in the airport environment

Be prepared for unforeseen situations, such as a pandemic

Overview of more than 360,000 flights annually at ten locations

Solution

Introduction of the Workforce Management (WFM)

Access to a central and cross-departmental tool for planning, dispatching and evaluation

Pre-defined SLAs in WFM

Integrated employee app with self-service function for employees

Outcome

20% increase in efficiency in personnel resource planning

At the same time, more transparency in service recording and the billing process

Increased employee motivation through self-service function

Maximum flexibility in the volatile airline business

Person pointing at complex data chart on screen

“Without EPG’s Aviation Resource Management, we wouldn’t have been able to react as quickly to changing circumstances during the crisis.”

Martin Paintner
Director Quality, Processes and Project Steering at ABS

“Without EPG’s Aviation Resource Management, we wouldn’t have been able to react as quickly to changing circumstances during the crisis.”

ABS Aviation Handling Services relies on EPG’s RMS

Who is ABS?