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CONA Services, a long-time user of voice-directed workflows, decided to evaluate a new voice solution in 2019 upon learning manufacturer support for their existing voice solution would be discontinued in 2021. The Atlanta headquartered organisation — which provides information technology services for a dozen different North American Coca-Cola bottlers — saw this as an opportunity to take a fresh look at voice solutions currently available in the market.
CONA (Coke One North America) is an IT services company for Coca-Cola bottling companies in North America. CONA Services LLC provides unified processes, data standards, production, and customer solutions to participating bottlers. The CONA system processes $24 billion in annual revenue, handles over 160,000 sales orders, and serves an average of 30,000 users daily.
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