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Ehrhardt Partner Group

Powering Efficiency & Accuracy Through Voice-Directed Picking

Outdoor Cap accelerates warehouse productivity with LYDIA™ Voice

Outdoor Cap is a leading headwear manufacturer and distributor, supplying licensed and private-label products to major retailers and brands across North America. With a broad product mix and seasonal demand flux, Outdoor Cap relies on precise, high-velocity warehouse execution to consistently meet customer commitments. To support continued growth and accelerate day-to-day performance, Outdoor Cap partnered with EPG to modernize its picking operations with LYDIA™ Voice.

Outdoor Cap’s warehouse operation faced common challenges. As order volumes grew and labor resources fluctuated, traditional picking methods struggled to keep pace.

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Who is Outdoor Cap?

Outdoor Cap Company, Inc. is a privately held headwear manufacturer and distributor headquartered in Bentonville, Arkansas. Founded in 1977, the company provides hats and headwear across three primary channels: promotional products, team sports, and retail. The company operates a diverse business model that includes both domestic and international sourcing. Their services range from supplying blank headwear for various industries to providing custom design and decoration services, such as embroidery and patches.

Download the Outdoor Cap case study now

Nothing illustrates the application of our solutions better than a practical report. Read our case studies to learn how we help companies from various industries make their logistics processes more efficient. See for yourself – the results speak for themselves.

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Key facts at a glance

The results

Challenge

  • Improve pick accuracy and consistency
  • Reduce dependency on screens and handheld devices
  • Speed up onboarding for new and seasonal workers
  • Support employees on the floor without increasing complexity

Solution

  • Selected EPG’s LYDIA™ Voice after a thorough market analysis
  • Key decision criteria included scalability, improved customer experience, and faster speed to market
  • Leveraged the LYDIA Voice Prove-It Program, testing LYDIA’s software directly in their warehouse to evaluate both ROI and user experience
  • Differentiated itself through intuitive, handsfree operation, advanced speech recognition, and seamless system integration

Outcome

  • 15% boost in productivity
  • 57% boost in quality
  • 99% picking accuracy
  • Better customer experience
OUTDOOR_CAP_logo
“In our first year of using LYDIA, our team experienced an incredible 57% improvement in overall quality.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
“In our first year of using LYDIA, our team experienced an incredible 57% improvement in overall quality.”
“In our first year of using LYDIA, our team experienced an incredible 57% improvement in overall quality.”
OUTDOOR_CAP_logo
“With LYDIA Voice, we’re set up not just for where we are now, but where we’re going.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
“With LYDIA Voice, we’re set up not just for where we are now, but where we’re going.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
OUTDOOR_CAP_logo
“We experienced a 15% productivity jump, which meant speed to market and customer experience greatly improved as a result of implementing LYDIA.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
“We experienced a 15% productivity jump, which meant speed to market and customer experience greatly improved as a result of implementing LYDIA.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
OUTDOOR_CAP_logo
“The priority was improving the customer experience and speed to market, but in addition, it was extremely important that the solution was scalable.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
“The priority was improving the customer experience and speed to market, but in addition, it was extremely important that the solution was scalable.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
OUTDOOR_CAP_logo
“The process was well structured, and you can tell they’ve done this multiple, multiple times. They made the transition to voice so smooth.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap
“The priority was improving the customer experience and speed to market, but in addition, it was extremely important that the solution was scalable.”
Peel Chronister
Senior Vice President of Operations at Outdoor Cap

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