EPG ONE WFM Listed in Gartner Market Guide for WLOM

For many years, workforce deployment largely followed a fixed pattern. Shift schedules were created based on expected volumes, capacities were allocated, and resources distributed accordingly. Whether these assumptions held up in day-to-day operations often became apparent only when volumes, availability, and process dynamics converged. In complex logistics networks characterized by fluctuating order volumes and demanding service requirements, this approach is no longer sufficient. EPG ONE Workforce Management addresses precisely this operational interface. As part of the EPG ONE Supply Chain Execution Suite, the system is tightly connected to operational processes. Workload, real-time process conditions, and employee qualifications are not viewed separately but brought together within a unified operational logic. Workforce deployment is therefore managed directly from live operations. Gartner particularly highlights the system’s process-based performance evaluation. Performance requirements emerge along specific workflows and are assessed within their operational context. Productivity levels and deviations become visible exactly where they occur, creating transparency that establishes a reliable foundation for planning and forecasting. From long-term workforce structure planning to short-term adjustments during live operations, EPG ONE Workforce Management enables end-to-end control of capacity, costs, and service levels. Recognition in the Gartner Market Guide underscores this integrated approach within the international market environment.