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Americas (2)
Español Español Português Português

Europe (8)
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Español Español Português Português

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EPG ONE WMS Specialist Courses

Value Added Services (VAS) and Service Orders – Configuration & Processes

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EPG ONE WMS Specialist Courses – VAS and Service Orders

Learn how to configure and execute Value Added Services (VAS) in EPG ONE WMS as part of your inbound and outbound flows. Based on the WMS Foundation and Key User outlines, this course focuses on how VAS is set up, triggered, and processed in combination with putaway, picking, packing, and shipping so you can reliably implement customer‑specific service steps in the warehouse. 

Who This Course Is For:

  • EPG ONE WMS key users responsible for process and master data setup
  • Warehouse and logistics supervisors managing customer‑specific services
  • Operations staff involved in performing VAS on the shop floor
  • IT / support staff who assist with configuration and troubleshooting around VAS

What You’ll Learn

By the end of this course, you will be able to:

  • Understand the role of VAS in the overall WMS process landscape (inbound, outbound, QA, packing, shipping)
  • Configure the necessary master data and keys for VAS (e.g. item/transaction attributes, VAS definitions, links to QA/packing)
  • Integrate VAS into putaway and picking flows, including when VAS is triggered and how it appears in work packages and lists
  • Execute VAS steps in daily operations (e.g. relabeling, repacking, kitting, quality‑related services) and document the results in EPG’s WMS
  • Evaluate and monitor VAS activities to ensure quality, transparency, and correct downstream handling (e.g. packing, shipping, billing if applicable)
  • Identify and resolve common configuration and process issues related to VAS

Built for Smarter, Faster Shipping Operations

Our Course Content

Participants work through practical examples and guided exercises to apply each concept directly in the system.
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Module 1: Introduction to VAS in EPG's WMS

  • Position of VAS within the WMS process model (connection to QA, putaway, picking, packing, shipping) 
  • Typical business use cases: relabeling, repacking, additional checks, kitting, customer‑specific handling 
  • Overview of how VAS is represented in EPG ONE WMS (master data, keys, process steps) 

Module 2: Master Data & Key Settings for VAS

  • Relevant item and order master data fields for VAS 
  • Key settings that control when and how VAS is triggered (e.g. in combination with QA and packing keys mentioned in your key user outline) 
  • Linking VAS definitions to customers, articles, or processes 

Module 3: VAS in Inbound & Putaway Processes

  • How VAS can be initiated during or after goods receipt and putaway 
  • Interaction with QA: when quality checks imply additional value‑adding steps 
  • Example scenarios: relabeling on inbound, repacking before storage 
  • Hands‑on: configuring and executing simple inbound‑related VAS flows 

Module 4: VAS in Outbound, Picking & Packing

  • Triggering VAS from customer orders or picking (e.g. customer‑specific packing, kitting) 
  • Integration of VAS with work packages, picking lists, and packing processes 
  • Example scenarios: adding documents or inserts, creating kits, special packing instructions 
  • Hands‑on: running VAS steps as part of the outbound chain up to loading/shipping 

Module 5: Execution, Monitoring & Troubleshooting

  • How operators see and confirm VAS tasks in EPG’s WMS (lists, work packages, related overviews) 
  • Monitoring open/completed VAS activities and ensuring nothing is missed before goods move on 
  • Typical problems (missing configuration, wrong triggers, incomplete documentation) and how to fix them 
  • Best practices for designing VAS processes that fit both customer requirements and warehouse reality 

Course Format and Details

Level

Intermediate WMS users / key users

Format

Instructor‑led training with demonstrations and hands‑on exercises in EPG’s WMS

Duration

½ day or 1 day

Delivery

On‑site or virtual

Prerequisites

EPG ONE WMS Foundation (or comparable experience with basic inbound/outbound and QA/packing processes)

Why Take This Course

  • Implement customer‑specific value‑added services in a structured, system‑supported way 
  • Increase transparency and quality of VAS execution, reducing errors and rework 
  • Ensure VAS steps are properly embedded in inbound and outbound flows instead of being “offline” activities 
  • Enable key users and supervisors to configure, monitor, and improve VAS processes without relying solely on external support 
Efficient and flexible warehouse management

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