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APAC + MEA (3)
APAC + MEA (3)
Shipping logistics is far more than just transporting your products and goods from point A to point B – it’s a crucial part of your customer journey and significantly impacts customer satisfaction and loyalty. At the same time, shipping, as the final chapter in the value chain, offers real potential for optimization!
No matter what goods you are shipping, our multi-carrier shipping solution adapts to your needs and scales with your requirements. ISS seamlessly integrates into SAP or other ERP and warehouse management systems. By connecting with more than 250 carriers, you gain maximum transparency, optimize your costs with rate shopping, and streamline your shipping processes.
“An optimised shipping process with a multi-carrier strategy leads to a higher conversion rates, more satisfied customers, and reduced shipping costs.”
Philipp Blatz, Shipping Management Expert at EPG
With ISS, you have access to over 280 carriers and more than 3,000 shipping services worldwide. This allows you to offer your customers the best options regarding cost, delivery time, and service. Not only does this increase flexibility, but it also enables a tailored delivery experience.
Deliver customers from the nearest store and reduce delivery times. Shipping labels can be created manually or automatically directly in the store to optimize the process. Additionally, our solutions enable efficient management of returns. With ISS, return labels can also be generated and tracked quickly. Enhance your customers’ flexibility and satisfaction with a tailored delivery experience!
ISS offers seamless ERP integration through modern web services, allowing your staff to create shipping and return labels directly within the system, calculate freight costs, and track shipments. Furthermore, ISS provides comprehensive KPI tracking with targeted dashboards and reports for evaluating carrier performance. Address and service validation ensures that order data is verified before shipping, allowing subsequent, sometimes time-sensitive processes to proceed without interruptions.
The automated selection of the most suitable carrier is based on various factors such as prices, delivery times, service areas, as well as weight and dimensions. This ensures that each shipment is sent optimally.
With ISS, you have a system for centralized shipping management for all carriers. Our solution automatically generates the appropriate shipping labels for each carrier and ensures that all shipping provider requirements are met. This eliminates error-prone tasks, such as manually entering shipment data into carrier portals. Especially during seasonal peaks, this helps avoid bottlenecks and costly returns.
Our high-performance solution enables the fully automated generation of shipping and return labels at the packing station or during the pick and pack process, with direct picking into shipping containers. Additionally, there is the option to connect automated packaging and labelling systems to further enhance efficiency and accuracy. With ISS’s support, logistics service providers can also manage multiple clients, ensuring a flexible and effective shipping process.
ISS offers an international carrier portfolio with connections in Europe, the USA, and Asia, allowing your global shipping to run smoothly. The platform is also scalable and flexible: when expanding your business, new stores, warehouses, carriers, or clients can be easily integrated, making the system ideal for growing companies and entering new markets.
With the ISS tracking platform, you have a central view of all shipments, including your own fleet of trucks. Through the Track & Trace web service, all tracking data can be transmitted in real-time to your WMS, ERP, shop system, or customer system. To further enhance transparency, ISS generates a proof of delivery that confirms a shipment has been successfully and properly received by the recipient. This proof protects both the sender and the carrier from disputes and can be used as a basis for resolving misunderstandings in case of problems or complaints.
Proactively inform your customers in real-time via email about the current delivery status and potential delays. Additionally, the tracking page provides your customers with the ability to easily and clearly track the real-time status of their shipment as well as all shipping stations online. For optimal brand branding, this page can be customised in your company’s design.
ISS enables automated handling of shipping and returns through individually defined shipping rules. These rules govern the selection of the appropriate carrier and tariff for each order and return. Once defined, you save time and resources with every order.
By diversifying shipping services, actively notifying recipients of shipment status, and simplifying returns processing, not only is a more environmentally friendly shipping method ensured, but also timely delivery. Automating shipping processes speeds up dispatch and enhances the delivery experience through transparent shipment notifications.
Our smart, multi-carrier shipping solution allows for flexible selection of parcel and freight service providers across major, regional, and final-mile carriers. With over 250 connected carriers and more than 2,000 service codes, you can always rely on optimal shipping and freight conditions. Individual freight rates are obtained fully automated via the carriers’ web services—eliminating costly manual work.
Thanks to the integrated track and trace function, you always know where your shipments and returns are located. The shipment status can be transferred to the upstream system via an API interface and viewed on the ISS web platform. Through automated tracking communication, the recipient is always informed of the current shipment status.
An optimal complement to your existing IT landscape – directly connecting to your online shop, WMS, or ERP ensures a seamless process. The open web API is compatible with any superior system (ERP, WMS, OMS, TMS, shop system, etc.).
Through the central hosting of our cloud solution, you benefit from regular updates according to the current requirements of service providers, ensuring continuous availability and maximum speed when connecting new clients or switching service providers.
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