Warehouse Management System (WMS) Warehouse Control System Workforce Management Supply Chain Control Tower (TIMESQUARE) EPG ONE App Warehouse Management System (WMS) Warehouse Control System Workforce Management Supply Chain Control Tower (TIMESQUARE) EPG ONE App Route Optimization Global Multi-Carrier Parcel Software 3PL Contract & Billing Management Dock Management Route Optimization Global Multi-Carrier Parcel Software 3PL Contract & Billing Management Dock Management

AURA Observer IVA Observer IDP Orchestrator Cognitive Core Conversation Intelligence Autonomous Integration Intelligent Configuration Management AURA Observer IVA Observer IDP Orchestrator Cognitive Core Conversation Intelligence Autonomous Integration Intelligent Configuration Management

Ground Handling System (GHS) Cargo Handling System (CHS) Resource Management System (RMS) Airport Billing System (ABS) On-time Performance App (OTP App) Ground Handling System (GHS) Cargo Handling System (CHS) Resource Management System (RMS) Airport Billing System (ABS) On-time Performance App (OTP App)

References Application Areas Automotive and Spare Parts Chemical, Pharma & Healthcare Electronics Retail & E-Commerce Industry and Production Food and Beverage Logistics Provider Aviation Service

EPG ColorCards Whitepaper Blog Videos EPG ColorCards Whitepaper Blog Videos Complimentary Gartner® Reports Download VRS Report Case Studies Lexicon Complimentary Gartner® Reports Download VRS Report Case Studies Lexicon

Supervisor Course

EPG ONE Warehouse Management System (WMS)

Homepage

EPG Academy

Supervisor Course

The 5‑day WMS Supervisor Course teaches the fundamental concepts, standard processes, and typical special processes in EPG ONE WMS. After completing the course, participants can work confidently with the system, understand the basic “way of thinking” in EPG’s WMS, and perform initial simple troubleshooting on their own.

Who This Course Is For:

New WMS users in logistics, warehouse management, or IT
Key users or supervisors who support WMS in day-to-day operations
Staff who need a basic understanding of WMS standard processes
Existing users who need a structured refresher

What You’ll Learn

After completing the course, participants will be able to:

Use the most important WMS basic terms correctly
Navigate the WMS interface and execute standard processes confidently
Map and execute key warehouse standard processes in EPG ONE WMS (e.g. goods receipt, putaway, picking, loading, returns and cancellations)
Understand and apply selected special processes such as two‑step work packages and cross docking in WMS
Perform initial error analysis and basic troubleshooting independently
Understand the fundamental “way of thinking” in WMS and transfer it to new situations

Built for Smarter, Faster Shipping Operations

Our Course Content

Throughout the 5 days, participants work through practical examples and guided exercises to apply each concept directly in the system.

Module 1: Introduction, Basic Concepts and Warehouse Mapping

Role of WMS in warehouse logistics

System navigation: screens, menus, fields, and basic functions

Key terminology for: locations, storage bins, items, orders, tasks, stock

How LFS represents storage locations, items and transport equipment

Module 2: Inbound Processes – Putaway Transports and Quality Assurance

Staging locations as general concept

Generating purchase orders and editing putaway information

Creating putaway transports

Quality assurance

Options for completing transports

Exploring putaway options, e.g., single transports and transport lists

Troubleshooting for transports (e.g., breakage)

Module 3: Maintaining Inventory

Master data for item and storage locations

Changing inventory modules

Relocation of inventory

Accounting for breakage

Module 4: Outbound – Picking and Packing

Standard picking with scanner

Multi-order picking and pick route optimization

2-stage work packages for further optimization of pick paths and picking times

Mandatory paths and instructions for picking and packing

Exploring packing options in EPG’s WMS

Module 5: Loading and Returns

Loading overview

Exploring loading options

Expediting loading: Master packages

Booking cancellations returns in EPG’s WMS

Course Format and Details

Level

Beginner to Intermediate WMS users

Format

Instructor-led training with demonstrations and hands-on exercises

Duration

5 days

Delivery

On-site in EPG facilities in DFW / virtual classroom / On-site at customer facilities

Prerequisites

Basic understanding of logistics processes is helpful but not required

Why Take This Course

Build an in-depth understanding of the EPG ONE Warehouse Management System to work independently and improve productivity.

Reduce errors and support requests by enabling users to handle complex troubleshooting independently

Improve process reliability by ensuring a consistent understanding of WMS standard and special processes

Strengthen collaboration between operations, key users, and IT through a shared WMS “language” and mindset

Contact form.

Supervisor Course

EPG ONE Warehouse Management System (WMS)

Our Course Content

Module 1: Introduction, Basic Concepts and Warehouse Mapping

Module 2: Inbound Processes – Putaway Transports and Quality Assurance

Module 3: Maintaining Inventory

Module 4: Outbound – Picking and Packing

Module 5: Loading and Returns

Level

Format

Duration

Delivery

Prerequisites

Why Take This Course

Expert knowledge across all areas of warehouse logistics

EPG Newsroom

Americas (2)

Europe (8)

Asia-Pacific and Middle East (3)

Americas (2)

Europe (8)

Asia-Pacific and Middle East (3)

Americas (2)

Europe (8)

Asia-Pacific and Middle East (3)

Supervisor Course

EPG ONE Warehouse Management System (WMS)

Our Course Content

Module 1: Introduction, Basic Concepts and Warehouse Mapping

Module 2: Inbound Processes – Putaway Transports and Quality Assurance

Module 3: Maintaining Inventory

Module 4: Outbound – Picking and Packing

Module 5: Loading and Returns

Level

Format

Duration

Delivery

Prerequisites

Why Take This Course

Efficient and flexible warehouse management