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Supervisor Course

EPG ONE Warehouse Management System (WMS)

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Supervisor Course

The 5‑day WMS Supervisor Course teaches the fundamental concepts, standard processes, and typical special processes in EPG ONE WMS. After completing the course, participants can work confidently with the system, understand the basic “way of thinking” in EPG’s WMS, and perform initial simple troubleshooting on their own.  

Who This Course Is For:

  • New WMS users in logistics, warehouse management, or IT
  • Key users or supervisors who support WMS in day-to-day operations
  • Staff who need a basic understanding of WMS standard processes
  • Existing users who need a structured refresher 

What You’ll Learn

After completing the course, participants will be able to:

  • Use the most important WMS basic terms correctly
  • Navigate the WMS interface and execute standard processes confidently
  • Map and execute key warehouse standard processes in EPG ONE WMS (e.g. goods receipt, putaway, picking, loading, returns and cancellations)
  • Understand and apply selected special processes such as two‑step work packages and cross docking in WMS
  • Perform initial error analysis and basic troubleshooting independently
  • Understand the fundamental “way of thinking” in WMS and transfer it to new situations 

Built for Smarter, Faster Shipping Operations

Our Course Content

Throughout the 5 days, participants work through practical examples and guided exercises to apply each concept directly in the system.
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Module 1: Introduction, Basic Concepts and Warehouse Mapping

  • Role of WMS in warehouse logistics 
  • System navigation: screens, menus, fields, and basic functions 
  • Key terminology for: locations, storage bins, items, orders, tasks, stock 
  • How LFS represents storage locations, items and transport equipment 

Module 2: Inbound Processes – Putaway Transports and Quality Assurance

  • Staging locations as general concept  
  • Generating purchase orders and editing putaway information 
  • Creating putaway transports  
  • Quality assurance 
  • Options for completing transports 
  • Exploring putaway options, e.g., single transports and transport lists 
  • Troubleshooting for transports (e.g., breakage) 

Module 3: Maintaining Inventory

  • Master data for item and storage locations 
  • Changing inventory modules 
  • Relocation of inventory 
  • Accounting for breakage 

Module 4: Outbound – Picking and Packing

  • Standard picking with scanner 
  • Multi-order picking and pick route optimization 
  • 2-stage work packages for further optimization of pick paths and picking times 
  • Mandatory paths and instructions for picking and packing 
  • Exploring packing options in EPG’s WMS

Module 5: Loading and Returns

  • Loading overview 
  • Exploring loading options  
  • Expediting loading: Master packages 
  • Booking cancellations returns in EPG’s WMS

Course Format and Details

Level

Beginner to Intermediate WMS users

Format

Instructor-led training with demonstrations and hands-on exercises

Duration

5 days

Delivery

On-site in EPG facilities in DFW / virtual classroom / On-site at customer facilities

Prerequisites

Basic understanding of logistics processes is helpful but not required

Why Take This Course

  • Build an in-depth understanding of the EPG ONE Warehouse Management System to work independently and improve productivity. 
  • Reduce errors and support requests by enabling users to handle complex troubleshooting independently 
  • Improve process reliability by ensuring a consistent understanding of WMS standard and special processes 
  • Strengthen collaboration between operations, key users, and IT through a shared WMS “language” and mindset 
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