LYDIA Voice Boosts Productivity by 38% at Pet Food Experts

For nearly a century, Pet Food Experts has built its reputation on delivering quality, care, and reliability to independent pet retailers nationwide. But as the third-generation, family-owned distributor grew to serve thousands of customers and manage more than 13,000 SKUs, its paper-based picking process was holding it back. What once worked in a smaller, simpler operation had become an obstacle to speed, accuracy, and employee satisfaction.

Determined to modernize without losing the company’s people-first culture, Pet Food Experts set out to find a digital solution that was intuitive, efficient, and scalable. After evaluating several technologies, the company chose LYDIA Voice from EPG, a voice-directed, hands-free picking solution that seamlessly integrates with its Infor WMS and empowers associates to work faster, smarter, and more confidently.

The results? A 38% boost in picking productivity, 99.9% order accuracy, faster training for new hires, and a measurable increase in employee retention.

This case study explores how Pet Food Experts transformed its warehouse operations with voice technology, creating a modern fulfillment process that’s as reliable and people-focused as the company itself.