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EPG ONE WMS Specialist Courses

LFS Service Orders – Configuration & Processes

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EPG ONE WMS Specialist Courses – Service Orders

Learn how to configure and process service orders in LFS so that non‑stock services (e.g. handling, logistics services, special warehouse activities) are captured, executed, and documented consistently. This course explains the master data and key settings behind service orders, how they integrate into warehouse processes, and how to monitor and evaluate them.

Who This Course Is For:

  • LFS key users responsible for process and master data setup
  • Warehouse and logistics supervisors managing additional services for customers
  • Operations staff who create or process service orders in daily business
  • IT / support staff who assist with configuration and troubleshooting around service orders

What You’ll Learn

By the end of this course, you will be able to:

  • Understand the role of service orders in the LFS process landscape (inbound, storage, outbound, VAS)
  • Set up the master data and key settings required to use service orders correctly
  • Create and manage service orders linked to customers, items, or warehouse processes
  • Execute service order activities in operations and record their completion in LFS
  • Monitor open and completed service orders, including quantities, times and responsibilities
  • Identify and resolve common process and configuration issues related to service orders

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Our Course Content

Participants work through practical examples and guided exercises to apply each concept directly in the system.
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Module 1: Introduction to Service Orders in LFS

  • What service orders are and when they are used (e.g. special handling, extra checks, additional warehouse services)
  • Relationship between service orders, items, customers and value‑added services
  • How service orders are represented in LFS (documents, fields, statuses)

Module 2: Master Data & Configuration for Service Orders

  • Relevant master data for service orders (service types, reference items, customer links)
  • Key settings that control creation, execution and completion of service orders
  • Optional links to other concepts (e.g. quality, VAS, returnables) where applicable

Module 3: Creating and Managing Service Orders

  • Ways to create service orders (manual, triggered from processes, customer‑related)
  • Capturing scope, quantities, responsibilities and deadlines
  • Changing, cancelling and closing service orders correctly

Module 4: Executing Service Orders in Daily Operations

  • How service orders appear in operational worklists / overviews
  • Recording completion (times, quantities, confirmations)
  • Typical scenarios in inbound, storage and outbound processes

Module 5: Monitoring, Evaluation & Troubleshooting

  • Overviews and reports for open and completed service orders
  • Identifying missing, duplicate or inconsistent service orders
  • Typical configuration and process errors and how to solve them
  • Best practices for clean, transparent service order handling and documentation

Course Format and Details

Level

Intermediate LFS users / key users

Format

Instructor‑led training with demonstrations and hands‑on exercises in LFS

Duration

½ day

Delivery

On‑site or virtual

Prerequisites

LFS Foundation or comparable experience with basic warehouse processes

Why Take This Course

  • Make additional services in the warehouse transparent and traceable in LFS
  • Ensure that customer‑specific services are captured, executed and documented consistently
  • Reduce errors and manual follow‑up by embedding service orders cleanly into daily processes
  • Enable key users and supervisors to configure, monitor and improve service‑order handling without relying solely on external support
Efficient and flexible warehouse management

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