Outdoor Cap Boosts Productivity by 15% and Quality by 57% with EPG’s LYDIA Voice

The Operational Challenge
Outdoor Cap relies on its reputation as a high-quality, high-speed business partner. As its customer list expanded, they needed a smarter solution to support growth. “We evaluated multiple picking solutions,” said Peel Chronister, Senior Vice President of Operations at Outdoor Cap. “The priority was improving the customer experience and speed to market, but it was also extremely important that the solution was scalable.” The company opted for LYDIA’s Prove-It Program to test LYDIA’s software in their own warehouse. They were able to test the software and hardware with their existing systems to evaluate the user experience and potential ROI. The system stood out for its intuitive platform, strong speech recognition, and ability to integrate seamlessly with existing their existing set-up. A decision favoring LYDIA Voice soon followed.

Rapid Adoption and Results
Together, EPG and Outdoor Cap configured voice workflows that aligned closely with existing processes. The intuitive outcome dropped training times and empowered new hires to onboard quickly during peak periods. “Working with EPG was very collaborative,” Chronister added. “The process was well structured, and you can tell they’ve done this many times before. They made the transition to voice so smooth.”

Once LYDIA Voice was in place, the impact on daily performance was immediate. “In our first year of using LYDIA, our team experienced an incredible 57% improvement in overall quality,” says Chronister. “We made significant gains in pick accuracy, which led to a better customer experience.” At the same time, workers gained confidence and productivity increased, supporting faster fulfillment and stronger service levels. “We experienced a 15% productivity jump, which meant speed to market and customer experience greatly improved as a result of implementing LYDIA.”

Today, LYDIA Voice plays a central role in Outdoor Cap’s warehouse operations, supporting not only current performance but future growth as well. The voice-driven workflows provide the flexibility needed to adapt to changing demand patterns, evolving workforce dynamics, and new optimization initiatives as the business continues to scale. Using the configuration settings, Outdoor Cap is empowered to adapt and update workflows at will, without needing IT intervention or external support.

Built for What’s Next
As Outdoor Cap continues to evolve its distribution strategy, LYDIA Voice provides a scalable foun-dation for ongoing optimization. The solution strengthens daily execution while offering flexibility to meet changing demand and workforce dynamics. “With LYDIA Voice, we’re set up not just for where we are now, but where we’re going,” Chronister said.

“Retail and branded manufacturers like Outdoor Cap operate in environments where speed, accuracy, and workforce agility directly impact customer loyalty,” said Jett Chitanand, President of EPG Americas. “What stands out in this partnership is not just the measurable gains in productivity and quality, but how quickly those results were realized. LYDIA Voice enables organizations to scale performance with confidence, empowering teams on the floor while strengthening service levels across the supply chain.”

Learn more about Outdoor Cap’s implementation of LYDIA Voice and visit epg.com to learn how EPG enables smarter connected logistics for organizations worldwide.