ABS Aviation Handling Services relies on EPG’s RMS

Ten locations, over 2,000 employees, more than 360,000 flights per year: aviation resource planning at ABS Aviation Handling Services is no easy task. The process is highly complex – but reliability, quality and safety must still be ensured at all times. That’s because, in the aviation industry, if one cog doesn’t mesh smoothly with another, it can bring all air traffic to a standstill. As a leading service provider for airlines in Germany, ABS offers a wide range of passenger and aircraft handling services – from ticketing and check-in, to lost and found, through to ramp supervision and boarding. By introducing of EPG AES™ Aviation Resource Management System (RMS), the company has found a software solution for ensuring that the right number of employees are in the right place at the right time. RMS also records all activities and ensures that they are properly billed. The automated solution has so far achieved efficiency gains of more than 20 percent.