DHL boosts effective service times of parcel lockers by 80%

E-commerce is about speed, efficiency and reliability, which means every part of the chain, without exception, needs to be completely rock-solid. If a single link in the chain breaks, the impact on the process, and more importantly on customers, can be hugely damaging to the company’s reputation, not to mention that customer’s future loyalty.

German parcel giant Deutsche Post DHL offers a nationwide network of unmanned locker sites, known as ‘Packstations’, where customers can both send and receive parcels conveniently by following simple instructions. There are currently over 12,500 Packstation sites, and the success of the system means that the number continues to grow. 3,000 were added in 2022 alone, with 16,000 Packstations expected to be available in the medium term. Given such ambitious growth, Packstations need to offer a reliable, functioning experience for customers. DPDHL Facility Management Deutschland GmbH (FMD), the facilities management arm of the wider DPDHL group, …