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EPG AURA™ Conversation Intelligence
Operational knowledge is often distributed across systems, interfaces, and process layers, making it difficult to access the right information quickly in daily operations. This creates delays, unnecessary complexity, and a stronger dependence on system expertise.
AURA Conversation Intelligence removes this barrier by delivering contextual intelligence through natural interaction, helping users retrieve relevant information faster, understand situations more easily, and act with greater confidence in live logistics environments. With support for voice-based communication through LYDIA Voice, the solution also enables hands-free access to relevant knowledge, making system interaction faster, more intuitive, and better suited to operational workflows.
Faster access to relevant operational information:
Retrieve needed knowledge exactly when decisions or actions are required.
Less complexity in daily system interaction:
Reduce dependence on navigating multiple applications or interfaces.
Better decisions within the flow of work:
Receive contextual guidance without interrupting ongoing processes.
Higher productivity across operational roles:
Support operators, supervisors, and service teams with faster information access.
A more intuitive user experience:
Make complex supply chain systems easier to use through natural interaction.
Language-independent interaction:
Use the solution across multilingual environments without being restricted to a specific language.
See how AURA Conversation Intelligence makes operational intelligence directly accessible through natural interaction. Product views and usage examples show how users retrieve information, receive contextual guidance, and interact more easily with live supply chain processes.
Natural-language queries on order, inventory, or shipment status.
Guided access to work and process instructions.
Maintenance and troubleshooting support on the warehouse floor.
Role-specific assistance for operators and supervisors.
For Microsoft, the real value does not lie solely in the availability of technological infrastructure, but in the ability to derive concrete operational relevance from it
"A company becomes an AI Frontier Firm when AI is no longer limited to isolated pilot projects, but systematically creates competitive advantage. That is exactly what we see at EPG."
Patrick Schidler, Sales Director Cloud & AI for Midmarket DACH at Microsoft
Here you’ll find answers to the most common questions about EPG AURA™: its purpose, capabilities, and how it supports smarter, AI-powered supply chain execution.
No. It adds a more natural way to access operational information across existing systems.
Yes. Information can be provided depending on operational context and role requirements.
Relevant operational systems, process knowledge, and contextual data sources.
No. It also supports guidance, contextual explanations, and process-related assistance.
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