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CONA Services implements LYDIA Voice across 120+ Coca-Cola bottler locations

CONA Services, a long-time user of voice-directed workflows, decided to evaluate a new voice solution in 2019 upon learning manufacturer support for their existing voice solution would be discontinued in 2021. The Atlanta headquartered organisation — which provides information technology services for a dozen different North American Coca-Cola bottlers — saw this as an opportunity to take a fresh look at voice solutions currently available in the market.

Who is CONA?

CONA (Coke One North America) is an IT services company for Coca-Cola bottling companies in North America. CONA Services LLC provides unified processes, data standards, production, and customer solutions to participating bottlers. The CONA system processes $24 billion in annual revenue, handles over 160,000 sales orders, and serves an average of 30,000 users daily.

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Key facts at a glance

The results

Challenge

  • Previous solution required extensive support
  • Interruptions in picking process due to VoIP
  • Voice recognition issues that led to frustration of associates
  • Inefficiencies related to continuous voice training

Solution

  • Native SAP integration via remote function call (RFC)
  • Independent of a network connection for continuous picking
  • Neural network voice recognition capabilities for noisy warehouse environments

Outcome

  • Successful implementation of 120+ North American locations in 12 months
  • Elimination of voice template training
  • Each site experienced increased efficiency
  • Up to 7% productivity improvement

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