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English Global

Americas (3)
English English Español Español Português Português

Europe (7)
Deutsch Deutsch English English Français Français Italiano Italiano Español Español Nederlands Nederlands Polski Polski

Asia-Pacific and Middle East (3)
AE-English AE-English 日本語 日本語 AU-English AU-English
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English Global

Americas (3)
English English Español Español Português Português

Europe (7)
Deutsch Deutsch English English Français Français Italiano Italiano Español Español Nederlands Nederlands Polski Polski

Asia-Pacific and Middle East (3)
AE-English AE-English 日本語 日本語 AU-English AU-English
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Convincing results

CONA Services implements LYDIA Voice across 120+ Coca-Cola bottler locations

CONA Services, a long-time user of voice-directed workflows, decided to evaluate a new voice solution in 2019 upon learning manufacturer support for their existing voice solution would be discontinued in 2021. The Atlanta headquartered organisation — which provides information technology services for a dozen different North American Coca-Cola bottlers — saw this as an opportunity to take a fresh look at voice solutions currently available in the market.

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Who is CONA?

CONA (Coke One North America) is an IT services company for Coca-Cola bottling companies in North America. CONA Services LLC provides unified processes, data standards, production, and customer solutions to participating bottlers. The CONA system processes $24 billion in annual revenue, handles over 160,000 sales orders, and serves an average of 30,000 users daily.

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Klíčová fakta přehledně

Výsledky

Výzva

  • Previous solution required extensive support
  • Interruptions in picking process due to VoIP
  • Voice recognition issues that led to frustration of associates
  • Inefficiencies related to continuous voice training

Řešení

  • Native SAP integration via remote function call (RFC)
  • Independent of a network connection for continuous picking
  • Neural network voice recognition capabilities for noisy warehouse environments

Výsledek

  • Successful implementation of 120+ North American locations in 12 months
  • Elimination of voice template training
  • Each site experienced increased efficiency
  • Up to 7% productivity improvement
baron-jordan_cona
“We have seen approximately 7% productivity improvement over our previous voice solution! In operations with thousands of users and thousands of hours this can provide very significant savings.”
Baron Jordan
Chief Product Officer of Supply Chain at CONA
“We have seen approximately 7% productivity improvement over our previous voice solution! In operations with thousands of users and thousands of hours this can provide very significant savings.”
“We have seen approximately 7% productivity improvement over our previous voice solution! In operations with thousands of users and thousands of hours this can provide very significant savings.”

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